Terms & Etiquette


Al Asalla spa is a true retreat from the pressures of everyday life offering the purest approach to improving your health and wellness. Our professionally trained and experienced therapists, carefully selected treatments, quality products and tranquil environment will transport you on to a blissful journey of pampering and well being to help you clear your mind, cleanse your body and soothe your soul.

Reservations:
Advance bookings are recommended in order to avoid disappointment. At time of reservation please advise us of any medical conditions, pregnancy or menstruation so that we ensure we select the appropriate treatment accordingly.

Bookings are re-confirmed 1 day in advance. If 3 attempts to reach you prove unsuccessful your appointment will be automatically released. Al Asalla Spa is open daily from 9am to 9pm. 15 minutes prior to closing time our spa users will be kindly requested to make their way to reception.

Children:
In line with health & safety requirements children under the age of 13 years are not permitted in the spa. Children between the age of 13 and 16 years need to be accompanied by an adult guardian.

Check-In:
For the ideal experience and to achieve the maximum benefit from your spa visit we recommend you arrive 30 minutes prior to your scheduled appointment to allowyourself time to change, relax and enjoy the facilities in preparation of your treatment.
Regretfully, arriving late may result in your treatment time being shortened lessening its eectiveness and your enjoyment, in which case full appointment value will still be charged.

Amenities:
The use of our experience showers, sauna and whirlpool facilities are complimentary with treatments exceeding AED 275 in value. Alternatively, a day use charge of DHS125 will apply. Kindly be reminded to bring your modest swimwear along with you for use in the wet areas.

Valuables:
While all care is taken, the management will not be responsible for loss, theft or damage to personal belongings. We request all customers to look after their valuables.

Cancellation / No Show:
A minimum of 1 day in advance notice period is required when re-scheduling or canceling an appointment, group bookings and packages. All confirmed appointments are subject to 100% cancellation and No Show charges that will be levied to your account on your next visit.

Gift Vouchers:
Gift vouchers are available for purchase at the spa reception for a specific treatment, package or value and are valid for 6 months from the date of purchase. Gift voucher value or any part thereof cannot be redeemed against retail products.

Retail Products:
If you wish to extend your spa experience at home our products may be purchased from our retail area in the reception hallway. Once a retail transaction has been processed and the product is taken out of the spa, refunds or exchange will not be possible.

Loyalty Program:
Are you a frequent spa visitor? We reward our regular guests through our loyalty scheme. When spending a minimum of AED 275 each on any 6 treatments purchased within 6 months you will receive a 60 minutes treatment of your choice with our compliments.

Treatment Course:
Do you wish to maintain optimum and long lasting results from a specific treatment? When paying in advance for a course of 6 successive treatments of a minimum value of AED 275 each, to be used within 6 months from the date of purchase, you shall benefit from a 10% discount as well as a complimentary 60 minutes treatment of your preference.

Payment & Prices:
We accept cash payment in Dirhams and acknowledge Visa, Diners and Master credit cards. Prices and offerings are subject to change at any time without prior notification. No refund is given on treatments or retail products.

Attire:
Nudity is strictly prohibited in any area of the spa. In respect of local customs you are requested to be modestly clothed at all times. Please use the private changing rooms while undressing.

Smoking, Alcohol & Food:
Smoking, food or alcohol consumption is strictly prohibited in any area of the spa.

Tranquility:
Our spa is a tranquil and relaxing environment. Kindly be reminded to keep noise to a minimum and put cellular phones, pagers and other electronic devices on silent mode.

Photography:
In respect of our guests’ privacy any kind of photography is not permitted in the spa.

The Management reserves the right to refuse or withdraw its services from patrons at any time.